Privacy Policy

Last updated: July 2026

1. Introduction

Montello Trading Company Pty Ltd (ABN 96 699 410 109) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act.

2. What Information We Collect

We may collect the following types of personal information:

• Contact details — your name, email address, phone number, and business address.
• Business information — company name, ABN/ACN, industry, and role within your organisation.
• Correspondence — records of communications you send to us, including emails and enquiries submitted through our website.
• Website usage data — anonymised browsing information such as pages visited, time spent, and referring URLs, collected through cookies and similar technologies.

3. How We Collect Information

We collect personal information in the following ways:

• When you submit a contact form or send us an email.
• When you enquire about or engage our trading and supply chain services.
• When you communicate with us by phone or in correspondence.
• Automatically through website analytics and cookies.

4. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide information about our services.
• To facilitate and manage our trading, logistics, and supply chain services.
• To comply with legal and regulatory obligations, including anti-money laundering and know-your-customer requirements.
• To improve our website, services, and customer experience.
• To send administrative communications relating to our services.

5. Disclosure of Information

We may disclose your personal information to:

• Our employees, contractors, and professional advisers who require it to perform their duties.
• Third-party service providers who assist us with IT, payment processing, logistics, and regulatory compliance.
• Regulatory bodies, government authorities, or law enforcement agencies where required or authorised by law.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure servers, encrypted communications, and restricted access controls.

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect anonymised usage data. You can configure your browser to reject cookies, but this may affect some features of the website.

8. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request correction of any inaccurate information. To make a request, please contact us at the email address below.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in the first instance. We will investigate and respond within a reasonable time. If you are unsatisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

• Email: [email protected]
• Website: montellotradingcompanypty.site
• ABN: 96 699 410 109